Our top priority is ensuring our customers’ complete satisfaction. We provide a 100% money-back guarantee for products that arrive defective or damaged during shipping.
Returns:
Eligibility for Return: Morakn accepts returns within 45 days from the date of receipt for products purchased. Items must be unused and in their original packaging.
Refund Process: Once we receive and inspect your return, your refund will be initiated, and the credited amount will be applied to your original method of payment.
Late or Missing Refunds: If you have not yet received your refund, please check your bank account first. Then, contact your bank or credit card company as processing times may vary. If the issue persists, please reach out to us at [email protected].
To initiate a return : please contact us at [email protected], and we will provide you with the return address.
The buyer is responsible for paying the cost of returning the original item and any additional shipping costs for the exchanged item.
Cancellation Policy:
Cancellation Eligibility: Morakn allows cancellations within 24 hours of placing an order and before shipping. Please note that customized orders cannot be cancelled.
Exchanges:
We only replace items within 60 days if they are defective or damaged upon arrival. If you need to exchange it for the same item, please send an email to [email protected].
Notes and Exclusions :
1.Items affected by defects or quality discrepancies fall under the purview of our warranty policy and are therefore not encompassed within this particular section.
2.Customized items are not eligible for returns. Only regular items may be refunded.
3.Items damaged due to misuse, negligence, or improper maintenance are not eligible for returns or refunds.
4.Products that have been modified or altered without Morakn’s authorization are ineligible for a return.
LLC Business Information :
Business Name: Atlas Soul LLC
Business ID: 2024-001472084
Business Registration address: 32 N Gould St, Sheridan, Wyoming 82801, USA
Business Email: [email protected]
Business Phone: +1 307 392 4816
WareHouses & Manufactory: Medina Souk, Benlaarif N°294, 40000 – Marrakech, Morocco
Email : [email protected]