OUR STORES

VISIT OUR NEW
STORE IN Marrakech

WareHouses & Manufactory : Medina Souk, Benlaarif N°294, 40000 - Marrakech, Morocco

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I order over the phone?

Yes, you can order from Morakn over the phone. Simply call +1 (307) 392 4816 to place your order with us. Our dedicated staff will assist you in the ordering process and answer any questions you may have. We're here to make your shopping experience as convenient as possible.

I am having difficulty placing an order?

We apologize for any inconvenience you may be experiencing. If you're encountering difficulties while trying to place an order in our website, please try the following steps:

  1. Check Your Internet Connection: Ensure that you have a stable internet connection if you're placing an order online. A strong connection can prevent issues during the ordering process.
  2. Browser Compatibility: Make sure you are using a compatible and up-to-date web browser for our online ordering platform. Clear your browser cache and cookies if needed.
  3. Contact Support: If you're still facing issues, don't hesitate to contact our customer support team at [email protected]. Our dedicated team will assist you in resolving any problems and guide you through the ordering process.
  4. Phone Orders: If you prefer, you can always place an order over the phone by calling +1 (307) 392 4816. Our friendly staff is ready to take your order and provide any necessary assistance.
  5. Email Assistance: Alternatively, you can also reach out to us via email at [email protected] for help with your order.

We are committed to ensuring a smooth and hassle-free ordering experience for our customers, and our support team is here to assist you every step of the way.

What if my order is incorrect?

We understand that mistakes can happen, and we are dedicated to making things right for you. If you receive an incorrect order or if there are any issues with your Morakn purchase, please follow these steps:

  1. Contact Us: Reach out to our customer support team as soon as you notice the issue. You can contact us at [email protected], and we will respond promptly.
  2. Provide Details: To help us resolve the issue efficiently, please provide your order number, a description of the problem, and any relevant photographs if applicable.
  3. Resolution Options: Our team will work with you to find the best solution. This may include sending a replacement, issuing a refund, or making the necessary corrections to your order, depending on the circumstances.
  4. Customer Satisfaction: Your satisfaction is our priority. We are committed to ensuring that you receive the item you ordered, exactly as expected. We apologize for any inconvenience and appreciate your understanding.

Our goal is to provide you with a positive shopping experience, and we'll do our best to address any order inaccuracies swiftly and to your satisfaction. Please don't hesitate to contact us if you encounter any issues with your order.

Do I have warranty & return right?

Warranty: Of course, 5 years warranty.
Returns: Yes, you can return the articles 45 days after delivery.

Please contact us if you are not satisfied with an article, we will solve the problem as soon as possible.

Where do your products come from?

Our Moroccan products are sourced directly from Morocco. We take pride in offering authentic Moroccan products that showcase the craftsmanship, design, and culture of this region.

Can I also exchange or return the items if I do not like them?

Of course! you can return the articles 45 days after delivery. Upon request, you will receive the purchase price or you can exchange the item. Feel free to contact us at any time!

You bear the costs of returning the goods.

Will my products look exactly like the one in the photo?

All our products are hand-crafted, handmade unique items. That's what makes them so special. However, it is possible that your products does not look exactly the same as the copy from the catalog. Should your products differ from the one in the catalog, then only in small details of the design.

Will I Have to Pay for Tax or Customs on My Order?

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

*In some countries They have free trade agreements with Morocco .

*The amount of duties & taxes are not high , cause we declare only the value of the product .

Where do you ship?

We ship to selected countries. If your country isn’t on checkout list, please contact us for quotation of available delivery mode to your country.

Wholesale availability

Yes we do! Please send your wholesale inquiry and we will get in touch with further details.

Send as a gift

Pleace Contact Us in advance to write the message you want to include. and the adresse to Send.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    CONTACT INFORMATIONS

    Whatsapp: +212 660 25 02 37
    Phone: +1 307 392 4816